Shipping & Returns Policy
We cannot accept returns or exchanges due to hygiene and safety reasons. We appreciate your business and want you to love your purchase, please contact us if :
- Your product arrives damaged in transit.
- You receive the wrong item.
If this is the case, please email us within 24 hours of receiving your order. To process your request please provide clear photos of your issue. We will do our best to make it right with a replacement or refund. Feel free to reach out. We are here to make things right for you.
Return authorization for items shipped in error, will be provided with a pre-paid shipping label. Return shipping on items that are being returned for other reasons will be paid for by the customer.
The following items: Clearance items, Custom Products, and are not eligible for return. We reserve the right to refuse any return, at management’s discretion, if the item being returned does not meet the criteria set forth within this policy.
Except for items that were damaged when purchased, items may be “open box” but must provide a photo upon delivery, be unused and complete with all original packaging. Shipping is paid by customer.
Credit Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees and restocking Fee.
Except for items that are returned for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 20% will be charged for the refundable items. The restocking fee will be deducted from the refund amount.
Handmade Items
Handmade items are non-returnable.
If you have any questions about this return policy, please contact us at esther@estellineaccessories.com
Do you have questions we didn’t answer? Give us a call or send us an email.
We’d love to talk with you and answer your questions in more detail!
Estelline Accessories, LLC.
Lawrenceville, GA 30043
(954) 579-2815
esther@estellineaccessories.com
